When Small Business Thinks Like Big Business “When you set goals, something inside of you starts saying, "Let's go, let's go," and ceilings start to move up.” – Zig Ziglar A small business owner, who prided herself on organizing her company to act like a big business, set out to find quality training that would fit into her shoestring budget. After starting her career in a Fortune 500 company, she knew how employee training could boost morale, send a strong message of “investing in employees” to staff, and improve overall customer service. The question she had was, “Where can I find quality training that I can teach in-house and that makes sense financially?” Ziglar believes that every company should have access to the very best training regardless of training budget. The desire to offer affordable training produced Ziggets, a comprehensive, easy-to-train package designed especially for small companies, departments of large corporations and social sectors. Ziggets are practical and easy-to-use for small business owners, department managers and group leaders. Ziggets can be mixed and matched depending on company initiatives, they place a year’s worth of training at your fingertips!Ziggets covers six key areas. The modules include: Sales Training Marketing Management Customer Service Staff Development Personal Development Previously, Ziggets were available by module and were priced at a competitive cost of just $149.00 each or a six-module package for $699. Ziggets are now on DVD and the entire package of six modules is just $449. For an investment of less than $10 per week, any organization can afford this package that will offer a high return for teams that adopt these principles. | | SALES TRAINING MARKETING Keeping customers for life Seven tips to keep customers coming back Understanding the marketplace How to get maximum results from advertising Communicating with customers Give your business a competitive advantage Emphasize local marketing Managing customers
PERSONAL DEVELOPMENT Adding fun to the workplace Beating stress Getting past resistance to change Staying positive in a negative world Developing successful relationships Balancing between home and work Setting specific, measurable goals Listening and understanding
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TEAM DEVELOPMENT Creating a supportive and positive atmosphere Working with difficult people Handling confrontation Giving and receiving praise Measuring, recognizing and rewarding team results Creative problem solving The role of the team leader Dealing with pressure and deadlines
CUSTOMER SERVICE How to create loyalty with your customers The irate customer Creating a positive image with customers Handling customer complaints Customer service as a system How to be better, faster and different from the competition Meeting and beating customers’ expectations The importance of attitude in delivering sensational service
MANAGEMENT Motivating staff Delegating Managing priorities How to gain commitment from staff Coaching for improvement Managing difficult people Overcoming procrastination and piles of paperwork Giving effective performance feedback
Just because you are a small company doesn’t mean you don’t have high standards. You believe in internal training. For this and the many benefits Ziggets offers, you will be very pleased with this package. It might be just what you needed – small bursts that give you a weekly boost – and an affordable price that makes it worth its weight in gold for the return it offers.
We can provide sales training courses and presentation skills classes all over the country so please contact us for any of your training needs! If you would like Ziglar to customize a sales workshop for your company please call us at 303-278-1265 or 800-994-4527 |
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